SPA ETIQUETTE

Spa Etiquette

We hope the following information will help enhance your experience at Halcyon Days Salons & Spas. Once you have had an opportunity to review our spa etiquette, please feel free to inquire further with any of our staff, who will be happy to answer any additional questions you may have.

When should I arrive for my appointment?

Being on time for your appointment is greatly appreciated. We ask that you please arrive fifteen minutes prior to the commencement of your service, which will allow adequate time to check in, complete our lifestyle consultation form, and relax prior to your service.

We understand that on occasion a situation may arise resulting in a late arrival, and although we will do everything we can to accommodate you, to avoid any disruption to other guests, we may have to shorten the requested service or reschedule your appointment.

What is your cancellation policy?

We ask that you provide 24-hours notice of any individual appointment cancellation, and 48-hours notice when cancelling a group bookings. We reserve the right to charge for any service when guests do not provide notice, and miss a scheduled appointment.

What kind of payment do you accept?

We accept all major credit cards, cash and debit cards.

Is gratuity included?

Gratuity is not included in our prices, and is at your discretion.

What should I wear during a service?

Our staff will accommodate any privacy concerns you may have, so please inquire at our front desk about any special clothing requirements for your scheduled appointment.

Where do I store my personal items during a scheduled service?

We recommend that you secure all personal items during your time with us in the change room storage lockers provided.

Halcyon Days Salons & Spas is not responsible for any lost or stolen items.

Can I use my cell phone/blackberry in the spa?

To preserve our relaxing spa environment, we kindly ask that you please refrain from cell phone and blackberry use while visiting our facilities.

Can I bring my children to the spa?

We do love children, however as our spa is a place of rest and relaxation, we do not premit young children to be present during any scheduled service.

How can I buy spa gift card?

From a luxurious full day of pampering to a simple manicure, we offer a complete range of spa packages, services and treatments for someone who deserves something truly special.

Our gift cards are elegantly packaged with beautiful gift holders and can be purchased in spa or online, and can be mailed or emailed anywhere across North America. Give the gift of luxury today!

Can a gift card be applied towards a different service or package?

Yes, if you have received a gift card for a particular service and are interested in modifying your spa experience, or if you are giving a gift card to someone and want them to have flexibility in their desired services, rest assured that the value of the gift card can be applied towards any other service or purchase of interest.

Do you have a corporate gift card program?

Halcyon Days Salons & Spas encompass over 40 of the most prestigious salons and spas across the North America, making it the most convenient spa destination. Our presence in major cities allows you to choose the location(s) that best suits your business needs and chose from a wide selection of services, packages and gifts perfect for your staff and special clients.

We are happy to extend a bulk discount, when the criteria set has been metDo you host events or parties at the spa?

Absolutely, it's one of our specialties! Whether it's a bridal party, a corporate event, or a get together with friends, we are happy to help with your party. Inquire at the front desk for an immediate consultation to help you plan your special day.